Frequently Asked Questions
We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!
What is included in a membership?
Access to my workouts built specifically for women who are building muscle, not just burning calories.
Monthly coaching calls so you are never left figuring it out alone.
The Habit Matrix, a six-lesson deep dive into the five principles that build lasting momentum and lifestyle change, ending with your own personalized habit matrix to map out exactly where change needs to happen and how to make it stick for good.
The Mini Mindset Series, short focused lessons on the mental side of lasting change.
New tools, guides, and resources added regularly, included with your membership.
You already did the work of learning. This is where you put it into motion and stay in motion.
How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
Do you offer a free trial?
Yes! Women Who Build includes a 7-day free trial. You'll have full access to the membership during your trial. If you decide it's not the right fit, simply cancel before your trial ends and you won't be charged.
How do I change my membership plan or update my billing information?
The membership options are either $97.00/month or $999.00/year.
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
What is the Refund Policy?
The 7-day trial window
Every new Women Who Build membership includes a 7-day free trial, so you can explore the workouts, resources, and community before you're charged.
If you decide it's not the right fit, simply cancel your membership before your 7-day trial ends and you won't be charged.
If you don't cancel before the trial expires, your membership will automatically begin at the current monthly rate using your selected payment method.
You can manage or cancel your membership at any time from your account. After your first payment has been processed, future cancellations will stop future billing but do not refund charges that have already been made.
Each renewal continues a membership you have already been using, and you can cancel at any time before a renewal to avoid it.
You can cancel whenever you want, with no fee and no penalty.
To cancel: use your account settings, or email Roxi@roxirobinson.com.
When you cancel, your access continues through the end of the billing period you have already paid for. You are not charged again after that.
Cancel before your renewal date to avoid the next charge. We do not refund a renewal that has already processed, including one that processed the same day you cancelled, unless it falls under one of the situations below.
We do not prorate or refund partial months. If you cancel mid-cycle, you keep access until the cycle ends.
If a medical condition, injury, pregnancy complication, or a healthcare provider’s direction prevents you from participating, contact us at Roxi@roxirobinson.com. We will cancel your membership and refund your most recent charge. We may ask for documentation.
We would rather you stop safely than stay enrolled in something you cannot use.
If you are charged in error, charged twice for the same period, or charged after cancelling, contact us at Roxi@roxirobinson.com and we will refund it. These are corrections, not refund requests, and the 7-day window does not apply to them.
Products and workshops purchased separately from the membership carry their own terms, stated at the time of purchase. Where no term is stated, the same 7-day window applies from the date of purchase.
You are welcome back at any time. Rejoining starts a new membership at the price then in effect. The 7-day window applies to a first membership, not to each time you rejoin.
Nothing in this policy limits any right you have under applicable law that cannot be waived. Where the law requires a refund or a longer cancellation period than this policy provides, we will honor it.
If something has gone wrong with a charge, email us. We answer quickly and we fix genuine errors without argument.
Filing a chargeback without contacting us first may result in termination of your membership and loss of access.
Monroe Cryo and Wellness, LLC 3209 South Grand Street Monroe, LA 71201 Roxi@roxirobinson.com
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.